Employment History

 

 

01/18/2012  -   01/-24/2013 Epitec Group/AT&T

IT/Telecom Network Analyst

·         Responsible for 24x7 fault analysis monitoring & support of Mobility Network including Ticket Management (Remedy) and issue resolution on Network events

·         Responsible for answering questions in Call Center pertaining to all packet Cores issues.

·         System & applications IP Routing, Routing Protocols, ATM and Firewall, CISCO Systems, Alcatel/Lucent ALU, Tellabs

·         Technical knowledge of Packet Core products, services running Node Health Checks, ping tests, trace routing, working with Vendors and internal partners to ensure nodes working before acceptance on CISCO, ALU, Tellabs, GSMoE. MLPPP.

·         ATM, MSN, SIAD. Mobile Data, GPRS and UMTS platforms.

·         Supported all levels of project-based work.

·         Preformed multiple duties simultaneously assigned by management

 

 

08/2009 – 12/2011 MLS-Rumors.net

Owner/Editor/Writer

 

·         Sports Blog covering Major League Soccer Transfers, Trades, Rumors.

·         As the owner and operator supported and coordinated all levels of operations. Writers, content, servers and Web site

·         Updated Blog and twitter accounts will reporting on all player, coaches and Management movement and rumor changes

 

08/2007 – 04//2009 TEK Systems/Verizon/Weyerhaeuser

IT Dispatch/Telecom Network Analyst/Inventory Controller

 

·         Contracted to do basic troubleshooting & programming of Cisco VoIP phones through Call Manager 4.1, Unity, Cisco VoIP phone configuration and installation. Interface with VoIP Engineers and system administrators to meet Service Level Agreements.

·         Manage teams from start to finish to provide comprehensive installation, training and troubleshooting on Cisco VoIP systems.

·         Provide maintenance logs and reports as requested by management. Resolve customer issues and train them on proper procedures

·         Work includes working with HP OVSD and Remedy Systems

·         Work in Cisco CallManager, Unity plus Nortel Meridian Option 11, 61 & OCTEL 250, 

·         Switches dispatch tickets to proper work groups and give updates to management on
the progress of entire workgroup.


 

08/2007 TEK Systems/Dell Computer Systems/Boeing
Printer Installer/Warehouse

 

·         Contracted to Dell Computer Systems to uncrate printers and get them ready
for installation

·         Verifying all parts included and undamaged before and after unpacking

·         Followed installation instructions assembling units using procedural
methods from Dell and Boeing

·         Logged in legacy units on computer sent back from Boeing and got them
ready for transport

·         Secured printers in truck with blankets and tie downs for transport to
Boeing

 

 

06/25/2007 – 07/19/2007 TEKsystems Clearwire

Drive Tester

 

·         Cellular site testing using proprietary Drive Test Client systems.

·         Verifying all sectors of cell tower receive, transfer to other sectors and other cell sites.

·         Work with Switch Technicians & Engineers to troubleshoot errors and correct problems.

·         Cellular site testing using Delorne & Microsoft Street Atlas systems

·         Cellular site testing using Clarify, TEMS, XCal, DTC and X-Tel systems.

·         Locking and unlocking cell site at switch level, testing of alarms and working order of Nokia switch.

·         Testing of Global System for Mobile Communications (GSM) and Code Division Multiple Access (CDMA) systems

·         Worked with the Public Switched Telephone Network (PSTN) transmission using Time Division Multiplexing (TDM)

·         Have also coordinated installation and testing of Common Channel Signaling System 7 (CCSS7) otherwise known as Signaling System No. 7 (SS7)
 

 

12/21/2006 – 02/02/2007  Kineticom /Cingular

Drive Tester

 

·         Cellular site testing using proprietary Drive Test Client systems.

·         . Verifying all sectors of cell tower receive, transfer to other sectors and other cell sites

·         Work with Switch Technicians & Engineers to troubleshoot errors and correct problems.

·         Cellular site testing using Delorne & Microsoft Street Atlas systems

·         Cellular site testing using Clarify, TEMS, XCal, DTC and X-Tel systems.

·         Locking and unlocking cell site at switch level, testing of alarms and working order of Nokia switch.

·         Testing of Global System for Mobile Communications (GSM) and Code Division Multiple Access (CDMA) systems

·         Worked with the Public Switched Telephone Network (PSTN) transmission using Time Division Multiplexing (TDM)

·         Have also coordinated installation and testing of Common Channel Signaling System 7 (CCSS7) otherwise known as Signaling System No. 7 (SS7)
 

 

 

 

11/18/2006 – 12/18/2006  S.Com/ TruePosition / Cingular

Drive Tester

 

·         Cellular site testing using proprietary Drive Test Client systems.

·         Verifying all sectors of cell tower receive, transfer to other sectors and other cell sites.

·         Work with Switch Technicians & Engineers to troubleshoot errors and correct problems.

·         Cellular site testing using Delorne & Microsoft Street Atlas systems

·         Cellular site testing using Clarify, TEMS, XCal, DTC and X-Tel systems.

·         Locking and unlocking cell site at switch level, testing of alarms and working order of Nokia switch.

·         Testing of Global System for Mobile Communications (GSM) and Code Division Multiple Access (CDMA) systems

·         Worked with the Public Switched Telephone Network (PSTN) transmission using Time Division Multiplexing (TDM)

·         Have also coordinated installation and testing of Common Channel Signaling System 7 (CCSS7) otherwise known as Signaling System No. 7 (SS7)

 

 

 

 

 

 

01/03/2006  -  09/22/2006 Details Inc. IT/Telecom Network Analyst

Merchandiser

 

·         Coordinated and maintain planagram (drawing) integrity.

·         Order, receive and maintain all POP material.

·         Increased business by maintaining merchandise per monthly, quarterly,
seasonal promotion

·         Maintain and coordinate with management on all aspect of merchandising.

·         Answer customers questions

 

 

10/02/3005 – 11/21/3005 Tel West Communications

Sales Engineer

 

·         Coordinated process with provisioning, programming and other departments.

·         Responsible for office administration procedures, accountability documents,

monthly logs, reports and written correspondence & maintaining accurate
corporate accounts.

·         Sell & negotiate services with small, medium & large Customers

·         Sales & implementation of services per Local Interexchange contracts and
FCC Tariffs

 

 

07/20/05 – 09/02//05 Kineticom / T-Mobile                                                       

Drive Tester
 

·         Cellular site testing using proprietary Drive Test Client systems.

·         Verifying all sectors of cell tower receive, transfer to other sectors and other cell sites.

·         Work with Switch Technicians & Engineers to troubleshoot errors and correct problems.

·         Cellular site testing using Delorne & Microsoft Street Atlas systems

·         Cellular site testing using Clarify, TEMS, XCal, DTC and X-Tel systems.

·         Locking and unlocking cell site at switch level, testing of alarms and working order of Nokia switch.

·         Testing of Global System for Mobile Communications (GSM) and Code Division Multiple Access (CDMA) systems

·         Worked with the Public Switched Telephone Network (PSTN) transmission using Time Division Multiplexing (TDM)

·         Have also coordinated installation and testing of Common Channel Signaling System 7 (CCSS7) otherwise known as Signaling System No. 7 (SS7)
 

 

08/01/2004 – 07/06/2005 Kineticom / TruePosition / Cingular

Drive Tester

 

·         Cellular site testing using proprietary Drive Test Client systems.

·         Verifying all sectors of cell tower receive, transfer to other sectors and other cell sites.

·         Work with Switch Technicians & Engineers to troubleshoot errors and correct problems.

·         Cellular site testing using Delorne & Microsoft Street Atlas systems

·         Cellular site testing using Clarify, TEMS, XCal, DTC and X-Tel systems.

·         Locking and unlocking cell site at switch level, testing of alarms and working order of Nokia switch.

·         Testing of Global System for Mobile Communications (GSM) and Code Division Multiple Access (CDMA) systems

·         Worked with the Public Switched Telephone Network (PSTN) transmission using Time Division Multiplexing (TDM)

·         Have also coordinated installation and testing of Common Channel Signaling System 7 (CCSS7) otherwise known as Signaling System No. 7 (SS7)
 

 

 

 

 

 

10/01/2003 – 07/16/2004 Kineticom / T-Mobile                                         

Drive Tester
 

·         Cellular site testing using proprietary Drive Test Client systems.

·         Verifying all sectors of cell tower receive, transfer to other sectors and other cell sites.

·         Work with Switch Technicians & Engineers to troubleshoot errors and correct problems.

·         Cellular site testing using Delorne & Microsoft Street Atlas systems

·         Cellular site testing using Clarify, TEMS, XCal, DTC and X-Tel systems.

·         Locking and unlocking cell site at switch level, testing of alarms and working order of Nokia switch.

·         Testing of Global System for Mobile Communications (GSM) and Code Division Multiple Access (CDMA) systems

·         Worked with the Public Switched Telephone Network (PSTN) transmission using Time Division Multiplexing (TDM)

·         Have also coordinated installation and testing of Common Channel Signaling System 7 (CCSS7) otherwise known as Signaling System No. 7 (SS7)
 

 

 

03/1995 – 10/2003 Qwest Communications Inc

Project Manager, Account and Service Manager, Service Delivery Coordinator
 

·         Coordinated process with provisioning, order processing, programming and
other departments.

·         Responsible for office administration procedures, accountability documents
, monthly logs, reports and written correspondence & maintaining accurate
corporate accounts.

·         Sell & negotiate services with small, medium & large CLEC's, Resellers,
Customers & Vendors

·         Sales & implementation of services per Local Interexchange contracts and
FCC Tariffs

·         Familiar with Collocation, Dark Fiber, LIS Trunking, OC (Fiber) Systems,
DS1, DS3, SS7, E911, DSL, Private Lines, POTS, Directory Assistance, Voice
Mail, ISDN, Packet Switching, Private Line, Centrex, POTS, BVMS, DSL, etc.

·         Handled all incoming Customer calls, evaluated and resolved complaints and
refund inquiries.

·         Worked in Customer Call Center, coordinating & negotiating service
inputted orders and tracked them from beginning to the end, ensured billing
accuracy and made billing adjustments.

·         Presentation to all levels of Corporate management from CEO's, CFO's to
installation technicians

·         Project Managed Telephony 20,000 plus line change with customer.